Refunds & Cancellations

1. Order Cancellations

You may cancel an order free of charge as long as it has not yet been shipped. To cancel, go to My Orders and select "Cancel Order" on any order in the "Pending" or "Confirmed" status. Once an order has shipped, it can no longer be cancelled and instead falls under our returns process below.
If you require assistance with cancellations, you may also contact Clockly Customer Support using the details provided below.

2. Returns

Clockly accepts returns within 7 days of delivery, provided the item meets all of the following criteria:

• Unworn, unused, and in its original saleable condition
• Accompanied by its original packaging, invoice, and any certification/warranty card
• Not a customized, engraved, or made-to-order piece (see Section 5)

To initiate a return, go to your order in My Orders and select "Request Return" — this is available once the order shows as "Delivered." Our team will review the request and schedule a reverse pickup where available, or provide instructions for shipping the item back to us.

All returns are subject to inspection by Clockly for quality and condition prior to approving a refund.

3. Refund Timelines

After Clockly approves a return following inspection, refunds are processed as follows:

• Prepaid orders (paid by Cashfree — cards, UPI, net banking, wallets): Refunds are issued to the original payment method within 5–7 business days of approval.
• Order cancellations before shipping: Refunded to the original payment method within 3–5 business days of the cancellation confirmation.

Once Clockly initiates a refund, it may take an additional 2–5 business days to appear on your bank or card statement, depending on your bank or card issuer.

4. Failed or Stuck Payments

If an amount is debited from your account but your order does not show as confirmed, do not place a duplicate order. Amounts debited for failed payments are automatically reversed by Cashfree Payments to your original payment method within 5–7 business days. If your order shows as "Pending" with no successful payment, you can resume payment directly from My Orders. If funds remain unaccounted for after 7 business days, please contact Clockly with your order ID and transaction reference.

5. Non-Returnable Items

For hygiene and customization reasons, the following are not eligible for return or exchange unless received damaged or defective:

• Customized, engraved, or made-to-order pieces
• Earrings (for piercing/hygiene reasons), where applicable
• Items marked "Final Sale" at the time of purchase

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact Clockly within 48 hours of delivery, and provide photos of the item and packaging. A free replacement or full refund, including any shipping charges paid, will be arranged once Clockly verifies the issue.

7. Contact Us

For any questions about a return, cancellation, or refund, you may contact the Clockly Customer Service Team at support@clockly.in or through our Contact Us page. Please include your order ID for prompt assistance.